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Our Customers Love Us
Been a member for years and share the beautiful resorts with my siblings and my children. This is one of the best timeshares I’ve owned, and the purchase price was so low! We enjoy the Hilton properties in our favorite places like Hawaii, Las Vegas, New York, California beaches and, Florida beaches too! I give Sapphire a solid 5-star rating!!
The customer service experience that I received from Njeri was phenomenal! She helped me to book a reservation a year out and came up with a solution to be able to book with credits on my account. Very much appreciate the hard work she put forward to help me.
I actually love my membership! It's the cheapest timeshare membership, and I have never had any issues with using if. I don't know why they have a lot of bad reviews. We LOVE it!
I came encountered with the most beautiful spirited young lady ever today. Her name is Njeri. Thank you for all your help.
We purchased ownership at this resort 6 months and truly love the locations offered as well as the getaway for less option. I would definitely recommend purchasing ownership but try to negotiate the pricing before purchasing.
I booked my 35th Anniversary with Kayla S and she was the best. I got a great price in Miami. Sun and fun. At first I was a little frustrated on the website thought I couldn't book anything until I talked with her and she was great and explain how things worked. Thank you Kayala.
Lisa Draper was exceptionally helpful at getting us reserved for a popular time period at a Palm Springs resort. I had to call a second time after conferring with my Husband. Summer assisted with my request by contacting Lisa to let her know a return Member was asking for her. Summer verified that I was a Member/Owner which also helped the process proceed quickly. Because Lisa had kept notes, this second call was smoothly completed with a booked reservation. Lisa fully explained the Refund policy and provided a confirmation number and e-mailed confirmation immediately after booking. I am 100% satisfied with my Sapphire Resorts booking experience. Thank You!!
I was upset when I first got on the phone with Lisa wishing I never purchased my time share because of misleading information, BUT after speaking with Lisa and her knowledge of the time share and answering many of my questions thoroughly and sweet and patient. Our call ended with a week vacation booked and I was happy about my purchase of my time share and a clear understanding. Pray I get Lisa every time I call lol.
Lisa Draper was outstanding in her customer service. Lisa answered all my questions and educated me thoroughly on use of my benefits. Great personality. One of the best reps ever.
A great resort. Very clean. The staff is very friendly and helpful.
It's been a good relationship with Sapphire Resorts and Getaways, they have made it possible to visit family, friends, and visit places we would have never thought of. As a member, we look forward to "last calls" and RCI exchanges, you just can't find cheaper rates. Vegas is rolling again, help us get out there for a member meeting and enjoy some NORMALITY
Ngeri was incredible, excellent customer service!
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